Privacy policy

NAND is an AI advisory and implementation business in Sydney, NSW. This page explains what we collect and what we do with it.

What we collect

When you fill in our enquiry form we collect your name, business name, trade, phone number, email, best time to call and anything you choose to tell us. When we call you, the call may be recorded, and we tell you at the start of every call.

How we use it

Only to reply to your enquiry, book a chat and, if you become a client, set up and support your service. We never sell your details. If you ask us to stop contacting you, we stop and keep your number on our do-not-call list.

Our clients' callers

When we run an AI receptionist for a client, the details their callers give are used only to pass the message to that client.

When we test a client's AI

When we test an AI system for a client, we ask for made-up or de-identified examples wherever we can. Any test data or access a client gives us is used only to test that client's system, is never used for another client, is kept only as long as the job needs, and is deleted when the client asks. Test accounts are handed back at the end of the job.

Where it's stored

With the service providers we use to run the business, including our website and form provider (Wix) and our voice provider (ElevenLabs). Some of these may store data outside Australia.

Access, correction and complaints

To see or correct what we hold about you, or to make a complaint, send us a message through the enquiry form and we'll reply within 5 business days.

Last updated 14 November 2026.